Further consultations to follow soon


Share your experience of using the 111 Service

Healthwatch have asked for our members help, we recently received the below request for your input on any recent experiences you have had to use the 111 Service.

Have you or your loved ones recently used NHS 111 to get medical help? Did you get the advice and care you needed?

In 2020, the NHS 111 service in Devon and Somerset was rated highly by the public, but they also raised concerns about accuracy and quality. We want to know if the service has improved. NHS 111 is there to support you and direct you to the best medical care when it’s not an emergency. It’s vital that the service meets your needs and delivers high standards of care.

We want to hear about what worked well when you used the service, and what you think could be improved, to make sure that you are getting the care and support you need!

Share your feedback

We are running a short survey until 24 October 2021 to gather public feedback about the NHS 111 service in Devon, Plymouth, Torbay and Somerset. More information can be found here. It’s easy to share your views and all responses will be anonymous.

Please spread the message

Complete our online survey at: surveymonkey.co.uk/r/9T2SHS7.

If you would prefer to feedback over the phone, please call freephone 0800 520 0640 Or for assistance you can email: info@hwdevon-plymouth-torbay.org

Share your experience of using the Derriford Hospital Emergency Department

Healthwatch have asked for our members help, we recently received the below request for your input on any recent experiences you have had when visiting Derriford Hospital Emergency Department.

Have you, or a loved one, used the Derriford Hospital emergency department (ED) in Plymouth in the last 2 months?

Due to the increased pressure on EDs across our local hospitals, we've been asked by the NHS Devon Clinical Commissioning Group and local hospital trusts to find out about ED experiences from people in Devon.

We'd like to know more about your experience, including:

- Why did you go to the ED?

- How did you find the experience?

- What worked well, and what didn't go so well?

- Were you signposted there, if so by who?

- Was the ED the most appropriate choice for your needs?

To share your experience about Derriford Hospital ED, please:

Click here to fill in our feedback form.

Email us at info@hwdevon-plymouth-torbay.org

Or call our contact centre team FREE on 0800 520 0640

It’s our job at Healthwatch to listen to what people like about services and what could be improved, then share those views with those who have the power to make change happen!

The Health and Disability Green Paper Consultation due to close on Monday 11th October 2021.

Our members have kindly been invited by the Peoples Health Trust to comment on this consultation paper asks those with lived experience how the welfare system can better meet the needs of disabled people and people with health conditions now and in the future. The consultation is open until Monday 11 October for individual responses or responses from groups and organisations.

For more information please see the link below on the Peoples Health Trust home page.

To comment on the paper please see this link.

The closing date for the consultation is Monday, 11th October, 2021.

Member Appeal - Improvements to Assessing Autism and ADHD for Adults in Devon

Further to our email to members on 5th August, please find below a message from a new PADAN member, Tim.

Subject: campaign for decent ADHD and autism assessments in Plymouth

I am looking for people who want to campaign for a better service assessing adults for autism and ADHD in Devon. Thanks to PADAN, for sending out this email.

Things have become really bad in Plymouth. There's currently no-one here running assessments for adults on the NHS. People have been told they will have to get one privately if they want help. One friend was told they must pay £900 for an autism assessment. Some people have managed to get funding for a private assessment for ADHD, but many don't have that option. Private assessment is what Plymouth University's ADHD advice web page recommends. The situation in the rest of Devon is not much better. I have been told that waiting times for DAANA are about four years on average (that's the Devon Adult Autism and ADHD service). People risk losing employment and relationships while they wait for a diagnosis. Without one, we can't access support, reasonable adjustments, or medication.

I think this is unacceptable. I have tried to speak to the Clinical Commissioning Group who make decisions about services in Devon, but they've been very unhelpful. I had to wait months to get a response, since my Trade Union branch wrote to them last year. When they finally read out my questions at a meeting this month, they promised to reply, but I'm still waiting. It doesn't make sense to me, because we are only going to cost them more money while we wait, with all the health problems that come from a lack of support. That's why I think we have a good chance of getting them to change, if we can make them listen to us.

The first thing we need to do is get a few of us to meet and decide what to ask for. For example: What would a reasonable wait time be? Do we want the service in Plymouth to be run by Livewell Southwest (a private company), or should it be run by the NHS? How can they improve access for people who are more likely to be under-diagnosed, such as women with ADHD or autism?

We might not get everything we ask for, but I think we should tell them what we really need.

I definitely can't do this all myself, so we will need a few of us to start a campaign. I only have ADHD and I think it's important that some people with autism have a say in this too.

If you want to be part of this campaign in any way, please contact me. We need people to organise it, but any input you want to send would be helpful. Even if you don't want to say anything and just want to be sent updates about how the campaign is going, that's good as well.

My email is devonassessmentcampaign@riseup.net.

Thanks for reading!


Royal Parade and Mayflower Street Public Consultation 16th August to 17th September 2021.

For the full press release and consultation information please see this link: https://www.plymouth.gov.uk/transportplansandprojects/transportplans/transformingcitiesfund/mayflowerstreetbusstops/royalparadeandmayflowerstreetpublicconsultation.

How to submit comments

You can take the online survey or submit comments in the following ways: • online at https://www.plymouth.gov.uk/transportplansandprojects/transportplans/transformingcitiesfund/mayflowerstreetbusstops/royalparadeandmayflowerstreetpublicconsultation.

 complete and submit a questionnaire at the Central Library (see the link above for details on its opening hours)

 by email to: at  transportprojects@plymouth.gov.uk. with subject Royal Parade

 by writing to: Strategic Transport Team, Plymouth City Council, Ballard House, West Hoe Road, Plymouth PL1 3BJ (Ref: Royal Parade).

The closing date for the consultation is Friday, 17th September 2021.

Local cycling and walking infrastructure plan consultation due to close Friday 8th October 2021

Consultation on the draft local cycling and walking infrastructure plan runs from 31 August to 8 October 2021 and we would like to hear your comments on the routes included in the plan.

How to submit comments

You can take the online survey or submit comments in the following ways: • online at https://www.plymouth.gov.uk/parkingandtravel/transportplansandprojects/transportplans/localcyclingandwalkinginfrastructureplan.

 by email to: at  cycling@plymouth.gov.uk. FAO Simon Pickstone with LCWIP in the subject line

 by writing to: The Sustainable Transport Team, Plymouth City Council, Ballard House, West Hoe Road, Plymouth PL1 3BJ (Ref: LCWIP).

The closing date for the consultation is Friday, 8th October 2021.

Share your recent experiences of using and accessing a GP.

Healthwatch Plymouth are hoping to hear experiences from people all across the city about the following, so that local health services can gain an understanding of public experiences…

What are your recent experiences of using and accessing local GP services?

Our team would like to find out:

• Have you had trouble getting an appointment, or issues getting in touch with a GP?

• Were you able to see your GP in person – if so, how long did you have to wait?

• When you got to see a GP were they able to help?

We want to hear experiences from the public so services can understand what is or isn't working, so please forward this call for feedback on to any individual or group who may have a story to share.

Anyone can share feedback by:

Leaving feedback about GP services on our website: healthwatchplymouth.co.uk.

Calling our contact centre team FREE on 0800 520 0640

Or by emailing info@hwdevon-plymouth-torbay.org

Sharing feedback takes moments, but the effects could last a lifetime!

Plymouth City Council website link for Public Consultations affecting residents within their boundary area.

Please find current link for the Plymouth City Council Portal for their ongoing and new Public Consultations.